City Power

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Robertsham substation fire


City Power confirm third charred body found at tampered substations

By: Natasha Archary Image credit | Twitter (@CityPowerJHB) City Power have confirmed that a third charred body has been found at another tampered with substation in Johannesburg. This after two other burnt bodies were discovered at substations in Ferndale, Randburg, and Nancefield, in the Lenasia area on Monday, 24 July. The third charred body was recovered on Thursday morning, 27 July at the Central Substation in the inner city. Infrastructure […]


contamination of water in Bergbron


Contamination of water in Bergbron continues, residents requested not to utilize water

By: Natasha Archary Image: Kyle Cowan Twitter Residents of Bergbron, Johannesburg are requested not to utilize tap water, as contamination in the area continues. This comes days after City Power contractors reportedly hit a sewage pipe while fixing an electric fault in the area, resulting in raw sewage leaking into fresh water pipes. The area, nestled between Florida Glen and Cresta, has been isolated since Friday, 02 June, as teams […]


outage calls from customers


City Power will no longer respond to outage calls from customers with outstanding bills

By: Natasha Archary Image: Skylar Kang Pexels City Power will no longer respond to outage calls from customers with outstanding bills. The decision comes as the Johannesburg electricity supplier says its battling pressure on the grid amid loadshedding, and low revenue collection targets. This includes customers with non-vending meters, non-paying customers or defaulting customers. City Power is now embarking on a city-wide programme to ensure as many citizens as possible […]


cable theft and vandalism


13 suspects arrested for 16 incidents of cable theft and vandalism resulting in mass power outages

By: Natasha Archary City Power says 13 suspects have been arrested for 16 incidents of cable theft and vandalism which has resulted in mass power outages in a number of areas across the city. On Monday, 20 February, the Johannesburg service provider said parts of the city, particularly Joburg south which was plunged into darkness for days on end. This was due to cable theft which involved underground copper cables, […]


Stage 3


Roodepoort outage: 32 hours without power

By: Natasha Archary It's now 32-hours that residents of Roodepoort have gone without power, as City Power claims vandalism and cable theft at the Florida North substation is the reason. Residents in Bergbron, Delarey, Florida, Maraisburg, Industria North, Whiteridge, and Northcliff Ext.9 have gone without power from midnight on 26 October. On Thursday, City Power updated residents at noon that material for the repairs were ordered and repairs would commence […]


botswana offers mzansi electricity


City power has started exempting some hospitals from load-shedding

By Zuko Komisa Certain hospitals and clinics in the City of Johannesburg will be exempt from the country's load-shedding thanks to City Power. Due to the difficulties that some healthcare facilities encounter as a result of power outages, they will now be excluded. Only roughly 10 of the municipality's more than 130 health facilities can be exempted. Also Read: Zingiswa Losi re-elected as the COSATU president for a second term […]




Johannesburg residents to fork out 7.4% more for electricity

By: Natasha Archary Johannesburg residents will have to dig deeper into their pockets as City Power implements a 7.4% price hike on electricity. The new tariff will be put into immediate effect for July after the National Energy Regulator of South Africa (NERSA) approved the increase. City Power initially proposed a 9.61% average increase but after consideration of the current economic conditions, a revision was proposed. In a statement City […]


mass outages


City Power struggles to keep lights on post loadshedding with mass outages

By: Natasha Archary For a third consecutive day frustrated Johannesburg residents have gone without power for hours post loadshedding. This as City Power claim the regional infrastructure is showing strain as the system overloads, leading to mass outages. Angry residents in northern suburbs especially have been hit the hardest, with an outage in Roodepoort and surrounding areas going on since Sunday morning. Over the weekend City Power shared that Stage […]




City Power on blast as angry residents without power for over 16-hours

By: Natasha Archary Disgruntled residents from various parts of Johannesburg have put City Power on blast, as they go hours without power. Residents from Northcliff, Bergbron, parts of Randburg, Roosevelt Park and surrounding areas have been without power from 03h00 on Sunday, 26 June. Issuing the communication below, City Power told residents power had been fully restored to Bergbron, Discovery, Florida Glen, Maraisburg, Roodepoort and surrounding areas. However, this was […]


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Privacy Policy


POPIA ActTo promote the protection of personal information processed by public and private bodies; to introduce certain conditions so as to establish minimum requirements for the processing of personal information; to provide for the establishment of an Information Regulator to exercise certain powers and to perform certain duties and functions in terms of this Act and the Promotion of Access to Information Act, 2000; to provide for the issuing of codes of conduct; to provide for the rights of persons regarding unsolicited electronic communications and automated decision making; to regulate the flow of personal information across the borders of the Republic; and to provide for matters connected therewith.


  • section 14 of the Constitution of the Republic of South Africa, 1996, provides that everyone has the right to privacy;
  • the right to privacy includes a right to protection against the unlawful collection, retention, dissemination and use of personal information;
  • the State must respect, protect, promote and fulfil the rights in the Bill of Rights;


  • consonant with the constitutional values of democracy and openness, the need for economic and social progress, within the framework of the information society, requires the removal of unnecessary impediments to the free flow of information, including personal information;


  • regulate, in harmony with international standards, the processing of personal information by public and private bodies in a manner that gives effect to the right to privacy subject to justifiable limitations that are aimed at protecting other rights and important interests,
  1. Definitions and Interpretation

1.1.“Personal Information” means information relating to an identifiable, living, natural person and where it is applicable, identifiable, existing juristic person, including all information as defined in the Protection of Personal Information Act 4 of 2013. 

1.2  Parliament assented to POPIA on 19 November 2013. The commencement date of section 1Part A of Chapter 5section 112 and section 113 was 11 April 2014. The commencement date of the other sections was 1 July 2020 (with the exception of section 110 and 114(4). The President of South Africa has proclaimed the POPI commencement date to be 1 July 2020.

1.3. “Processing” means the creation, generation, communication, storage, destruction of personal information as more fully defined in the Protection of Personal Information Act 4 of 2013.  

1.4. “You” or the “user” means any person who accesses and browses this website for any purpose. 

1.4. “Website” means the website of the KAYA 959 at URL or such other URL as KAYA 959 may choose from time to time.   

  1. Status and Amendments

2.1. KAYA 959 respects your privacy. This privacy policy statement sets out KAYA 959’s information gathering and dissemination practices in respect of the Website. 

2.2. This Privacy Policy governs the processing of personal information provided to KAYA 959 through your use of the Website. 

2.3. Please note that, due to legal and other developments, KAYA 959 may amend these terms and conditions from time to time.  

  1. Processing of Personal Information

3.1. By providing your personal information to KAYA 959 you acknowledge that it has been collected directly from you and consent to its processing by KAYA 959. 

3.2. Where you submit Personal Information (such as name, address, telephone number and email address) via the website (e.g. through completing any online form) the following principles are observed in the processing of that information: 

3.2.1. KAYA 959 will only collect personal information for a purpose consistent with the purpose for which it is required. The specific purpose for which information is 
collected will be apparent from the context in which it is requested. 

3.2.2. KAYA 959 will only process personal information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed. 

3.2.3. Personal information will only be processed for a purpose compatible with that for which it was collected, unless you have agreed to an alternative purpose in writing or KAYA 959 is permitted in terms of national legislation of general application dealing primarily with the protection of personal information. 

3.2.4. KAYA 959 will keep records of all personal Information collected and the specific purpose for which it was collected for a period of 1 (one) year from the date on which it was last used. 

3.2.5. KAYA 959 will not disclose any personal information relating to you to any third party unless your prior written agreement is obtained or KAYA 959 is required to do so by law. 

3.2.6. If personal information is released with your consent KAYA 959 will retain a record of the information released, the third party to which it was released, the reason for the release and the date of release, for a period of 1 (one) year from the date on which it was last used. 

3.2.7. KAYA 959 will destroy or delete any personal information that is no longer needed by KAYA 959 for the purpose it was initially collected, or subsequently processed. 

3.3. Note that, as permitted by the Electronic Communications and Transactions Act 25 of 2002, KAYA 959 may use personal information collected to compile profiles for statistical purposes. No information contained in the profiles or statistics will be able to be linked to any specific user.    

  1. Collection of anonymous data

4.1. KAYA 959 may use standard technology to collect information about the use of this website. This technology is not able to identify individual users but simply allows KAYA 959 to collect statistics. 

4.2. KAYA 959 may utilise temporary or session cookies to keep track of users’ browsing habits. A cookie is a small file that is placed on your hard drive in order to keep a record of your interaction with this website and facilitate user convenience. 

4.2.1. Cookies by themselves will not be used to identify users personally but may be used to compile identified statistics relating to use of services offered or to provide KAYA 959 with feedback on the performance of this website. 

4.2.2. The following classes of information may be collected in respect of users who have enabled cookies: The browser software used; IP address; Date and time of activities while visiting the website; URLs of internal pages visited; and referrers. 

4.3. If you do not wish cookies to be employed to customize your interaction with this website it is possible to alter the manner in which your browser handles cookies. Please note that, if this is done, certain services on this website may not be available. 

  1. Security

5.1. KAYA 959 takes reasonable measures to ensure the security and integrity of information submitted to or collected by this website, but cannot under any circumstances be held liable for any loss or other damage sustained by you as a result of unlawful access to or dissemination of any personal information by a third party. 

  1. Links to other websites

6.1. KAYA 959 has no control over and accepts no responsibility for the privacy practices of any third party websites to which hyperlinks may have been provided and KAYA 959 strongly recommends that you review the privacy policy of any website you visit before using it further. 

  1. Queries

7.1. If you have any queries about this privacy policy please contact us by emailing [email protected]