By; Natasha Archary
Comair has announced that all British Airways and Kulula flights will be suspended indefinitely until the airline secures additional funding.
Making the announcement on Tuesday, 31 May after advertising a 30% off discount on flights until 30 November, Comair apologised to customers, saying the decision was necessary.
The company’s business rescue practitioners advised that the process to raise the necessary funds is in progress and they have reason to believe funds will be secured.
Once received the airline will then be able to recommence operations, but until such time, all flights will need to be suspended.
The airlines have also suspended sales of tickets until further notice.
Can you get a refund?
Disgruntled customers who have already purchased tickets have been assured they will be refunded in full.
British Airways customers can follow the company’s booking with confidence policy to secure their refund, which can be found on their website.
If you booked through a travel agent or tour operator.
Please contact them directly to get a refund.
If you booked directly with British Airways.
See rebook and refund options for delayed or cancelled flights.
Kulula customers have the option of a Travel Bank credit or a full refund can be requested.
A travel bank credit can be used by yourself or someone else. Customers looking for a refund or credit can email [email protected]
According to the company, a refund will be generated within 15-days of receiving the request, which doesn’t help people who will now have to make alternative arrangements.
Facilitating the travel bank process can take up to 8 weeks to reflect.
However, many customers have shared that they are still waiting for refunds from the incident in March when the South African Civial Aviation Authority (SACAA) grounded Comair due to safety reasons.
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