COVID -19 tech partnerships sets South Africa on a good foot for future pandemics

Image: 123RF

By Tunicia Jegels and Marvin Adams 

Can South Africa successfully realise its plans to close the digital divide at a time when it can no longer afford not to?

The global COVID – 19 pandemic with its devastating impact on health systems, is introducing African countries with the opportunity to leapfrog public and private healthcare systems into the age of big data and Artificial Intelligence (AI). The move towards technology driven responses to health emergencies may change the way government’s address future pandemics forever. Data shows that COVID -19 health spending will differ across low, middle and high income countries suggesting that the adoption of technological innovations in health will continue to be as unequal as access to quality health services. 


Financing the health response to COVID19 


Many African governments are still failing to make basic healthcare services accessible to everyone and digital infrastructure remains concentrated in the metropolis . Digital healthcare remains a luxury for most. The global pandemic however forced economies and governments to increase its uptake of digital solutions to promote remote work and contactless interaction to minimise risk and infection. Most countries have adjusted budget allocations to boost the healthcare response to the pandemic, presenting a window to implement new and existing technologies. 


The World Bank warned that higher debt servicing could lower public spending on social sectors, including health, and risk progress to universal health coverage in a report, ‘Global spending on health: Weathering the storm’ which states that budget prioritisation for health has historically not driven increased public spending on health. “But COVID-19 has laid bare the interlinkages between health and economic growth and productivity. That stark realisation can trigger different approaches to health within overall budgeting. The surge in financing the COVID-19 emergency response can catalyse broader system strengthening for routine health services, including general testing capacity and information systems for surveillance,” the December, 2020 release said. It found that throughout 2020, the pandemic exerted multiple pressures on health spending but countries responded with exceptional budget allocations. “Supplementary budgets for the health response to COVID-19 represent on average 36% of preCOVID-19 public spending on health in low income countries and 13% in middle income countries,” the authors found. The World Bank estimated last year that additional financing to the tune of 1.5 percent to 3 percent of GDP for sub-Saharan Africa was needed to fight COVID-19. This, coupled with rapid policy intervention to boost digital access and communications technologies further opened a window of opportunity to modernise health services. 


Leveraging partnerships to make digital technology work for COVID -19 response 


In South Africa, the Independent Communications Authority of South Africa (ICASA) issued emergency temporary spectrums to meet the sudden rise in demand for broadband services under the national state of disaster regulations. A sum of R100 million was allocated to enable small businesses to service higher demand for digital access and to narrow the digital divide. “It is important that we seek to overcome the challenges that we are faced with, technologies must be accessible and we therefore call upon authorities to make sure there is type approval of network equipment and handset devices based on the applicants meeting predetermined criteria,” said Communications and Digital Technologies Minister Stella -Ndebeni Abrahams during a COVID -19 response briefing. South Africa’s digital and communications strategy showed an intensified and renewed commitment to partnering with tech companies in the private sector and network service providers to assist with data analytics, increased bandwidth and contact tracing. 


5G is expected to transform the speed and accuracy at which health systems can track and trace infections. Chinese tech giant Huawei is helping African countries stay connected during the outbreak with free video conferencing facilities with its partner platform, WeLink. Similar growth has been recorded for the use of other video meeting applications like Zoom, Windows teams and Google meet. “The world has been left reeling by the latest strain of coronavirus – COVID-19. History may well record the virus, and its management, as the first pandemic of the digital age,” said Huawei’s CMO of ICT Infrastructure, Kevin Zhang.


Digital technology may have improved operational efficiency just in time for an unprecedented crisis like COVID -19, particularly with respect to standards of medical care that could set the country on a good footing for future pandemics. “Sub-Saharan Africa has become an emerging arena for digital health innovations directed at strengthening health care, in terms of both patient management and disease surveillance and prevention. Across the region with the world’s largest burden of disease and the most severe shortage of health-care workers, we see increased use of digital health solutions and interventions for clients, health-care providers, health-system managers, and data services. As the traditional health-care systems are typically ill-equipped, understaffed, or not accessible at all, sub-Saharan Africa is booming with digital health,” said an analysis in the Lancet Digital Health Journal. 


Praekelt.org is a South African tech company that uses very simple technology such as SMS, USSD and WhatsApp to connect patients and citizens, health workers and the health system to improve health and health outcomes. This includes the ‘Mom Connect’ platform offered on existing platforms like Whatsapp and SMS. “When a mother in South Africa goes to a clinic, for her first antenatal visit, she is asked whether she would like to sign up to the program or not. If she signs up, she would be able to receive messaging on a very simple device completely free of charge throughout her pregnancy, with additional support until the child is 2 years -old. Not only does she receive advice, she also has a feed mechanism to give the department of health feedback or ask questions,” said Debbie Rodgers, Managing Director. 


At the same time the company helped South Africa’s government mitigate the risks associated with the ‘infodemic’ that resulted in fake and misinformation around the new coronavirus circulating to thousands of people daily. “We were able to roll this project out extremely quickly at the beginning of March in 2020 when we realised just what a problem information around COVID19 was becoming.  We ourselves recieved misinformation through social media platforms like WhatsApp. We knew that the Department of Health was a source of information for citizens and so using the technology we had been using for two years turned into an overnight success. We saw a very high uptake of the program within 12 weeks and by March 2020, 8.2 million users on Whatsapp used the service,” said Rodgers. The successful project showed the value of digital communication channels for ensuring that the latest up to date information is available to as many people as possible.


She believes there is an increased understanding of the value of real time data decision -making and the acceptance of telemedicine to relieve the burden on the physical health system. In fact telemedicine regulation was adjusted for renewed demand at the start of the pandemic. Rodgers explains some of the tech being used to enhance digital tools used in the pandemic by the South African Government. The company identified some of its services both used and available since the start of the global pandemic which included.


  • Mobile applications for health workers to assist in screening (CMore programme)
  • Digital tools to help automate some of the contract tracing efforts of the NDOH (COVIDConnect)
  • Bluetooth enabled weak contact tracing (COVIDAlert Application)
  • COVID information services over WhatsApp ( ContactNDOH and HealthWorkerConnect on WhatsApp)
  • Risk assessment tool over USSD and WhatsApp (HealthCheck)
  • Electronic Vaccination registration and scheduling system (EVDS).


Chinese tech companies like Huawei have been at the forefront of getting the country Artificial Intelligence (AI) ready. Despite a missed opportunity to digitise contact tracing from the onset of the pandemic on the ground, the company believes South Africa will be ready to fully use tech to beat future pandemics. “Think about these paper forms that is being used by contract tracers what happens with that paper is very interesting, because here is critical data on this form notwithstanding that it should not be paper it should be digitally in this new world if they partner with us we can give them the tablets and contact them to 5G. The digital process makes use of an automated approach where a location or proximity system on a user’s phone or some other identifier provides information on who the infected individual has been in contact with,” added the Cloud Business VP.


Langeveld said that this shows the breadth of digital health solutions and interventions in sub -Saharan Africa and the opportunities that lie within the African context which is accelerated by the large proportion of young people who are eager users of smartphones. He said that Huawei is taking a long term view to help SA develop the infrastructure needed to be that backbone of digital healthcare.


“The next time we have a pandemic, how it works now when you get to a building, they take your phone number and temperature. Hopefully they will call if something goes wrong. In future using the Huawei Cloud Platform, you will take that piece of paper, scan it by using our Optical Character Recognition (ORC) services and our OCR services will pick up the person name, cellphone number and using the technology we have that we call bot technology (AI) the robot will phone everybody on that list to inform them that they need to isolate and ask them if they have symptoms than the robot would connect the person immediately with a healthcare practice in their proximity of their location. We have the ability to do that today,” he said.


In December 2020 the company opened up the second availability zone. “So, we don’t only have one hyper scale data centre, we have two hyper scale data centres. The reason why that is important is that when you have two hyper scale data centres, it means that when the government or anybody in South Africa stores their data in our cloud all of that data stays in South Africa. It means data sovereignty is not an issue because the data never leaves the country, number one, and number two only the owner of the data can see the data and no-one from China or Huawei can access that data,” he added. 


There are two ways of  testing for COVID19. The one is the normal swab test, and the NCID test which uses a scan of the lungs. COVID19 creates marks on the lungs that are picked up through these scans. 


“We were able to train the robots on our cloud every time you do a scan and you give us the scan within 20 seconds we can tell you if that person has COVID. That’s why we can marry the scan and technology and receive the outcome you want. Why can we do this? Because we have computing on a hyper scale,” He said.


Other useful tech partnerships between the public and private sector included the Vulnerable Communities Map that displays demographics and several vulnerability factors affecting the identified areas. This initiative was birthed through an initiative with a tech recruitment company, OfferZen. Smaller popular applications use the pandemic to boost their offering. Eskom Se Push was primarily used to make load shedding schedules available but quickly introduced a dashboard of updated COVID -19 data on infections, deaths and recoveries. 


Digital inequality a major factor


A survey was conducted in 2020 by Research ICT Africa which found that in countries, like South Africa, that have a dual economy with high income inequality and unemployment, there is no one-size-fits-all solution to contact tracing. Most automated contact tracing hinges on owning a smartphone, bluetooth technology or having internet access. With limited smartphone ownership, which correlates with Internet access, uptake of South Africa’s new COVID Alert App has been limited. 


Current estimates from the 2018 ‘After Access Survey’ are that between 49 and 52% of the rural population and between 63% and 69% of the urban population own a smartphone. A national contact tracing system that depends on smartphone ownership alone naturally leaves a large section of population (mostly the low income portion of the population) locked out of the contact tracing programme.

While some reports offer a realistic view of the digital gap like the: Bridging the Gap Between Digital Skills and Employability for Vulnerable Populations. The G20 policy briefs published in 2020 warns Individual barriers such as low digital literacy skills and the shortage of connectivity are important to address when boosting the digital health activity in the region. State of the mobile money industry in Sub-Saharan Africa 2018 report mentions to make digital health flourish within sub-Saharan Africa, enabling environments need to be created that are firmly anchored within the local context, driven by African needs, endorsed by decision makers such as national governments and supported by global key players such as the United Nations and WHO. 


In addition, governments have no control over the biggest players operating in their jurisdictions according to Alison Gillwald, Adjunct Professor, Nelson Mandela School of Public Governance, University of Cape Town. “These near-monopoly global platforms are largely unaccountable to anyone. Platforms that are offering millions of people social value services are also – wittingly or not – exposing them to mass surveillance, public and private. This is popularly referred to as surveillance capitalism,” she said in a comment and analysis of South Africa’s policy responses to 4IR. 

“This work was produced as a result of a grant provided by the Africa-China Reporting Project at the Journalism Department of the University of the Witwatersrand. The opinions expressed and conclusions drawn are the author’s own and do not represent those of the project.”

    Don’t miss out on the latest local news, interviews and competitions.

    Don’t miss out on the latest local news, interviews and competitions.

    Receive the latest news

    Subscribe To Our Newsletter



    Copyright Notice


    1.1 The contents of this Website, including but not limited to its compilation and arrangement, is the exclusive property of Kaya 959, alternatively the suppliers of content to Kaya 959, and accordingly remain protected by South African and International Copyright and Trademark laws.

    1.2 Any person accessing this Website, may not, save for downloading one copy for their personal computers and solely for their private and non-commercial use :

    1.2.1 Copy, disseminate, distribute, advertise, publish, adapt, modify or in any way reproduce the contents of this website for commercial purposes, unless this notice and any disclaimer attached thereto is published in its entirety, or unless the permission of Kaya 959 is obtained in writing.

    Privacy Policy


    POPIA ActTo promote the protection of personal information processed by public and private bodies; to introduce certain conditions so as to establish minimum requirements for the processing of personal information; to provide for the establishment of an Information Regulator to exercise certain powers and to perform certain duties and functions in terms of this Act and the Promotion of Access to Information Act, 2000; to provide for the issuing of codes of conduct; to provide for the rights of persons regarding unsolicited electronic communications and automated decision making; to regulate the flow of personal information across the borders of the Republic; and to provide for matters connected therewith.


    • section 14 of the Constitution of the Republic of South Africa, 1996, provides that everyone has the right to privacy;
    • the right to privacy includes a right to protection against the unlawful collection, retention, dissemination and use of personal information;
    • the State must respect, protect, promote and fulfil the rights in the Bill of Rights;


    • consonant with the constitutional values of democracy and openness, the need for economic and social progress, within the framework of the information society, requires the removal of unnecessary impediments to the free flow of information, including personal information;


    • regulate, in harmony with international standards, the processing of personal information by public and private bodies in a manner that gives effect to the right to privacy subject to justifiable limitations that are aimed at protecting other rights and important interests,
    1. Definitions and Interpretation

    1.1.“Personal Information” means information relating to an identifiable, living, natural person and where it is applicable, identifiable, existing juristic person, including all information as defined in the Protection of Personal Information Act 4 of 2013. 

    1.2  Parliament assented to POPIA on 19 November 2013. The commencement date of section 1Part A of Chapter 5section 112 and section 113 was 11 April 2014. The commencement date of the other sections was 1 July 2020 (with the exception of section 110 and 114(4). The President of South Africa has proclaimed the POPI commencement date to be 1 July 2020.

    1.3. “Processing” means the creation, generation, communication, storage, destruction of personal information as more fully defined in the Protection of Personal Information Act 4 of 2013.  

    1.4. “You” or the “user” means any person who accesses and browses this website for any purpose. 

    1.4. “Website” means the website of the KAYA 959 at URL www.kaya959.co.za or such other URL as KAYA 959 may choose from time to time.   

    1. Status and Amendments

    2.1. KAYA 959 respects your privacy. This privacy policy statement sets out KAYA 959’s information gathering and dissemination practices in respect of the Website. 

    2.2. This Privacy Policy governs the processing of personal information provided to KAYA 959 through your use of the Website. 

    2.3. Please note that, due to legal and other developments, KAYA 959 may amend these terms and conditions from time to time.  

    1. Processing of Personal Information

    3.1. By providing your personal information to KAYA 959 you acknowledge that it has been collected directly from you and consent to its processing by KAYA 959. 

    3.2. Where you submit Personal Information (such as name, address, telephone number and email address) via the website (e.g. through completing any online form) the following principles are observed in the processing of that information: 

    3.2.1. KAYA 959 will only collect personal information for a purpose consistent with the purpose for which it is required. The specific purpose for which information is 
    collected will be apparent from the context in which it is requested. 

    3.2.2. KAYA 959 will only process personal information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed. 

    3.2.3. Personal information will only be processed for a purpose compatible with that for which it was collected, unless you have agreed to an alternative purpose in writing or KAYA 959 is permitted in terms of national legislation of general application dealing primarily with the protection of personal information. 

    3.2.4. KAYA 959 will keep records of all personal Information collected and the specific purpose for which it was collected for a period of 1 (one) year from the date on which it was last used. 

    3.2.5. KAYA 959 will not disclose any personal information relating to you to any third party unless your prior written agreement is obtained or KAYA 959 is required to do so by law. 

    3.2.6. If personal information is released with your consent KAYA 959 will retain a record of the information released, the third party to which it was released, the reason for the release and the date of release, for a period of 1 (one) year from the date on which it was last used. 

    3.2.7. KAYA 959 will destroy or delete any personal information that is no longer needed by KAYA 959 for the purpose it was initially collected, or subsequently processed. 

    3.3. Note that, as permitted by the Electronic Communications and Transactions Act 25 of 2002, KAYA 959 may use personal information collected to compile profiles for statistical purposes. No information contained in the profiles or statistics will be able to be linked to any specific user.    

    1. Collection of anonymous data

    4.1. KAYA 959 may use standard technology to collect information about the use of this website. This technology is not able to identify individual users but simply allows KAYA 959 to collect statistics. 

    4.2. KAYA 959 may utilise temporary or session cookies to keep track of users’ browsing habits. A cookie is a small file that is placed on your hard drive in order to keep a record of your interaction with this website and facilitate user convenience. 

    4.2.1. Cookies by themselves will not be used to identify users personally but may be used to compile identified statistics relating to use of services offered or to provide KAYA 959 with feedback on the performance of this website. 

    4.2.2. The following classes of information may be collected in respect of users who have enabled cookies: The browser software used; IP address; Date and time of activities while visiting the website; URLs of internal pages visited; and referrers. 

    4.3. If you do not wish cookies to be employed to customize your interaction with this website it is possible to alter the manner in which your browser handles cookies. Please note that, if this is done, certain services on this website may not be available. 

    1. Security

    5.1. KAYA 959 takes reasonable measures to ensure the security and integrity of information submitted to or collected by this website, but cannot under any circumstances be held liable for any loss or other damage sustained by you as a result of unlawful access to or dissemination of any personal information by a third party. 

    1. Links to other websites

    6.1. KAYA 959 has no control over and accepts no responsibility for the privacy practices of any third party websites to which hyperlinks may have been provided and KAYA 959 strongly recommends that you review the privacy policy of any website you visit before using it further. 

    1. Queries

    7.1. If you have any queries about this privacy policy please contact us by emailing [email protected] 

    Competition Terms and Conditions

    • The competitions are open to all persons over the age of 18 years; except directors, partners, employees, agents, service providers, and consultants of Kaya 959, the sponsor and all its subsidiaries and its holding company, if any, as well as all spouses, life partners, parents, children, siblings, business partners and associates of such persons.

    • The outcome of the competition is subject to the decision of the judge/presenter, whose decision is final and no negotiation will be entered into thereafter. Neither Kaya 959, sponsors nor their agents will be held responsible or answerable to any dispute arising from the competition or prize awards.

    • Participants/listeners enter or take part in competitions at their own risk and Kaya 959 bears no responsibility for any loss, damage or harm suffered as a result of participation in any of Kaya 959 competition.

    • One listener is entitled to winning one prize in a period of 3 months. Kaya 959 reserves the right not to award a prize if the listener has won a prize prior during the 3 month window period. This also applies to listeners who provide family or friend’s contact details.

    • Kaya 959 reserves the right to redistribute all unclaimed prizes if not claimed after 3 months after being given away On Air or on the website.

    • Prizes are not transferable and may not be exchanged for cash.

    • Finalists will forfeit their participation in the competition if they fail to attend the draws.

    • The competition will run during the period advertised on Kaya 959; entries received outside of the competition period will not be considered for the competition draw.

    • Kaya 959 and their sponsors reserve the right to cancel, modify or amend the competition at any time if deemed necessary in their opinion, or if circumstances arise outside of their control.

    • By entering the competition, entrants agree to accept these rules and to be bound by them.