By Kaya 959 Reporter
The City of Joburg’s 0860 call centre is unable to provide support to customers after cable theft interrupted the city’s telephone system.
According to Councillor Matshidiso Mfikoe, vandalism and theft of the city’s infrastructure have far-reaching consequences.
She said residents use the call centre to log service delivery faults, query bills – but most importantly the emergency call centre service takes people’s calls for ambulances and fire engines.
“This act is tantamount to sabotage, disempowering those who find themselves in a crisis. I urge people to help us combat this criminality. Be vigilant, protect the infrastructure, it’s yours,” Mfikoe said.
Technicians working on the problem
She said technicians will work around the clock to reinstate the service.
“The City urges customers with billing-related queries to visit any of customer service centres or use the relevant email address as listed on the City of Joburg Facebook page,” she said.
Residents can also reach out to City Power on its website or log a fault on citypower.mobi.
Send an SMS to 076 335 5052 for water-related issues or call 011 688 1699. Residents can also dial 011 564 2210 for an ambulance or 010 210 7113 to report a fire.
Last week Executive Mayor Jolidee Matongo appealed to residents to assist with putting an end to cable theft.
Matongo conducted an oversight visit to the Joburg Market following ongoing electrical issues.
Matongo described the crime as a stumbling block for both the City and its residents as great efforts are being made to revive the local economy following the economic devastation by the Covid-19 pandemic and the subsequent lockdown regulations.