By Tamlyn Canham
The man boarded a plane in Cape Town and became agitated when he was asked to put on his mask.
Passengers helped FlySAfair’s cabin crew escort the unruly passenger off the plane.
“Put on your mask,” some passengers told the man.
— The Dominion Post (@PostDominion) March 30, 2021
FlySAfair confirmed that SAPS has to be called. The airline’s founder, Elmar Conradie, praised staff for how they handled the situation.
“You don’t have to be cool to be a flight attendant. But if you are cool, calm and collected – you are probably a flight attendant,” he tweeted.
Strict mask policy
FlySafair has a strict mask policy. The airline made headlines in February after a disgruntled passenger revealed that not wearing a mask could earn you a R100, 000 fine.
“Dear @FlySafair – threatening paying customers in this manner is terrible optics for many reasons. I expected this from tone-deaf and inefficient state-owned airlines, not one that prides itself on customer service and professionalism. Please fix this,” the man tweeted.
But FlySafair defended its policy.
“Our aim is not to make our passengers feel uncomfortable in any way but stress the importance of following the covid regulations for safety,” the airline tweeted.
Hi, Would like to firstly apologize in the manner in which we made you feel. Our aim is not to make our passengers feel uncomfortable in any way but stress the importance of following the covid regulations for safety.
— FlySafair (@FlySafair) February 14, 2021