Mapaballo Borotho

The City of Tshwane has written off more than R4.3 billion of residents’ debt through its incentive and debt-relief scheme, which was introduced earlier this year. The relief scheme is part of the city’s commitment to provide financial relief to hard-pressed residents and businesses.
Tshwane spokesperson, Lindela Mashigo, says of the R4.3 billion, R2.4 billion was written off from more than 85,000 needy households.
“These are indigent customers and child-headed households that received a 100% debt write-off. However, these customers are still responsible for the payment of any consumption exceeding the allocated subsidy of 100kWh of electricity and 12kl of water. More than R1.8 billion was written off from more than 31-thousand inactive accounts. These are accounts with no service installation linked to them and are therefore dormant”.
Additionally, the city cancelled R66.4 million, which benefited residential and business customers.
“Meanwhile, a total of 20,056 amnesty applications from those who tampered with electricity meters were received as of 30 May 2025. So far, more than 17 000 of the applications have been captured and 10 741 of them have been handed over to the city’s electricity department for normalisation. This process will continue until all the legible meters are normalised,” Mashego concluded.
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