Zuko Komisa

All prepaid electricity users are being advised by Eskom to update their meters right away in order to prevent an unplanned power outage.
This comes as the deadline for upgrading meters, November 24, is less than a week away.
Meters still utilizing Key Revision Number 1 will no longer accept electricity tokens after Sunday, November 24, according to the power utility, making the meter useless.
This might require a meter replacement, which would be at the customer’s expense and could cost up to R12 000. Monde Bala, Group Executive for Distribution of the electrical company, described the necessity of the meter update.
“Customers with meters still on KRN1 have likely not purchased electricity for more than six months or might be using unauthorised tokens bought from criminal syndicates.
“To prevent the meter from becoming inoperable, losing power, and incurring replacement costs, it is critical that all customers, including those who have not purchased electricity in the last six months or more, to buy electricity tokens from authorised vendors by 24 November 2024.
“This will provide them with two sets of 20-digit codes needed to recode and update their meters. We started our public awareness campaigns back in August 2023 and we continue to ask users to come forward so we can offer all the help we have available,” Bala said.
The recording process impacts around 6.9 million prepaid meters in Eskom-supplied areas. Customers needing help with this process have been told to call 0860 037 566.
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