Katlego Sekhu

A motorist is at loggerheads with a dealership, accusing their technicians of failing to check the oil pump, which resulted in the engine breaking down four months after the car was serviced.
Siz The World invited motoring expert Pogiso Dibakoane, to share insights on the know-how when taking a car in for a service.
Dibakoane mentioned that the car had over 360,000 kilometers on it, and once a car goes over 150,000 kilometers, it’s pretty much a “pay-as-you-go” situation where anything can happen.
“When you bring in your car for service, certain things will need to be checked. In the diagnosis, there is no way you can check an oil pump. It is a mechanical component that lubricates the components of the engine. At 360ks, this car is overdue. So there’s no way to determine when your oil pump will stop.”
Additionally, he pointed out that most manufacturers’ warranties are five years, or 100,000.
“Most of these vehicles are designed to go at least 300 000ks and anything after that is up to you the part that failed here is the oil pump and the high mileage on the clock.”
He also mentioned that most manufacturer warranties last for five years, or 100,000 kilometers.
Isaac Sikhosana, a VW Service Advisor, also contributed to the discussion, emphasising the importance of communication between dealerships and motorists.
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