By Katlego Sekhu
Clients of Capitec bank have expressed their frustrations on social media over the unavailability of the bank’s App and mobile services.
Following their complaints, the bank posted that they are aware of the outage and that they are working on the issue.
In a statement this morning, Capitec encourages people to make use of their cards and ATMs as their IT team continues to work on the issue.
We realise this is a terrible experience for our clients and apologise for the inconvenience if you have tried to make use of our banking app, USSD and internet banking in the last 24 hours.
The bank says “they are still experiencing an infrastructure problem in the central servers that support our banking channels.”
We are aware that some of our clients are experiencing issues on our app, internet banking and USSD services. We want to assure you that we are on it and doing everything possible to resolve the issue. We sincerely apologise for any inconvenience. ATMs and cards are working.
— Capitec (@CapitecBankSA) August 4, 2022
We’re still experiencing an infrastructure problem in the central servers that support our banking channels.
— Capitec (@CapitecBankSA) August 5, 2022
We realise this is a terrible experience for our clients and apologise for the inconvenience if you have tried to make use of our banking app, USSD and internet banking in the last 24 hours.
— Capitec (@CapitecBankSA) August 5, 2022
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